SURFERS PARASAILING: ESSENTIAL BOOKING INFORMATION AND SAFETY TERMS

 

SAFETY IS OUR TOP PRIORITY. PARASAILING IS AN ADVENTURE SPORT, AND ALL PASSENGERS RIDE AT THEIR OWN RISK. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING YOUR FLIGHT.

 

LIABILITY, HEALTH AND SAFETY REQUIREMENTS

 

ALL PASSENGERS, INCLUDING MINORS (VIA A PARENT/GUARDIAN), MUST SIGN A COMPREHENSIVE PUBLIC LIABILITY WAIVER AND INDEMNITY AGREEMENT PRIOR TO RIDING.

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ALL PASSENGERS AGREE AND ACKNOWLEDGE THAT PARASAILING IS AN INHERENTLY DANGEROUS RECREATIONAL ACTIVITY, AND PARTICIPATION CARRIES SIGNIFICANT RISKS, INCLUDING THE RISK OF PERSONAL INJURY OR DEATH.

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PASSENGERS AGREE TO DISCLOSE ANY PRE-EXISTING MEDICAL OR OTHER CONDITION THAT MAY CAUSE INJURY OR AGGRAVATE A CONDITION DURING THE RIDE. PASSENGERS WITH NECK, BACK, SHOULDER, OR HEART CONDITIONS, OR THOSE THAT ARE PREGNANT, ARE STRONGLY ADVISED NOT TO RIDE. CONSULT YOUR DOCTOR IF YOU HAVE ANY CONCERNS.

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ALL PASSENGERS MUST NOT BE UNDER THE INFLUENCE OF ALCOHOL OR DRUGS AT ANY TIME BEFORE OR DURING THE RIDE. WE RESERVE THE RIGHT TO REFUSE SERVICE WITHOUT REFUND IF IMPAIRMENT IS SUSPECTED.

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ALL PASSENGERS MUST WEAR AUSTRALIAN STANDARD APPROVED LIFE JACKETS THROUGHOUT THE ENTIRE RIDE AND FOLLOW ALL CREW INSTRUCTIONS. 

A COMPREHENSIVE SAFETY BRIEFING WILL BE GIVEN PRIOR TO DEPARTURE.

 

ALL RIDERS MUST SPEAK AND UNDERSTAND ENGLISH FLUENTLY TO ENSURE THEY COMPREHEND CRITICAL SAFETY INSTRUCTIONS AND PROCEDURES.

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WE RESERVE THE RIGHT TO REFUSE ANY CUSTOMER AT OUR COMPLETE DISCRETION (E.G., FOR SAFETY, BEHAVIOR, OR MEDICAL REASONS). IF REFUSED, THE PASSENGER WILL RECEIVE A FULL REFUND.

 

AGE, HEIGHT, AND WEIGHT RESTRICTIONS

 

ALL CHILDREN MUST BE OVER 8 YEARS OF AGE TO PARASAIL. CHILDREN AGED 8 TO 17 MUST HAVE A PARENT OR LEGAL GUARDIAN RIDE WITH THEM (TANDEM FLIGHT) AND SIGN THE WAIVER ON THEIR BEHALF.

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INDIVIDUAL AND COMBINED WEIGHTS APPLY AND ARE STRICTLY DETERMINED BY THE CAPTAIN BASED ON CURRENT WIND AND OCEAN CONDITIONS FOR MAXIMUM SAFETY.

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THE MAXIMUM COMBINED WEIGHT FOR TANDEM (TWO PERSON) OR TRIPLE (THREE PERSON) FLIGHTS MUST NOT EXCEED 200KG (440 LBS). THIS LIMIT IS SUBJECT TO CHANGE AT THE CAPTAIN'S DISCRETION ON THE DAY OF THE FLIGHT DUE TO WIND CONDITIONS.

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ALL WEIGHT, HEIGHT, AND FLIGHT CONFIGURATION DECISIONS (SOLO, TANDEM, TRIPLE) ARE AT THE SOLE DISCRETION OF THE CAPTAIN FOR SAFETY REASONS. IF CONCERNED ABOUT RESTRICTIONS, PLEASE CALL OUR OFFICE TO DISCUSS BEFORE BOOKING.

 

CANCELLATION AND RESCHEDULING POLICIES

 

SURFERS PARASAILING OPERATES IN SAFE WEATHER CONDITIONS ONLY. WE RESERVE THE RIGHT TO CANCEL ANY TOUR AT SHORT NOTICE IF WIND, THUNDERSTORM, OR OCEAN CONDITIONS ARE DEEMED UNSAFE BY THE CAPTAIN.

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SHOULD WE CANCEL DUE TO WEATHER OR CIRCUMSTANCES BEYOND OUR CONTROL, A FULL REFUND WILL BE MADE TO THE CUSTOMER IF RESCHEDULING IS NOT POSSIBLE.

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SURFERS PARASAILING HAS A STRICT CANCELLATION POLICY. A MINIMUM OF 24 HOURS NOTICE IS REQUIRED PRIOR TO THE DEPARTURE DATE FOR ANY CHANGES.

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BOOKINGS MADE DURING PEAK SEASON (DECEMBER 26 TO JANUARY 31) REQUIRE A MINIMUM OF 48 HOURS NOTICE FOR ANY CHANGES. RESCHEDULE FEES MAY APPLY FOR LATE NOTICE.

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ALL PAYMENTS ARE NON-REFUNDABLE; CANCELLATIONS MADE WITHIN THE NOTICE PERIOD WILL BE ISSUED A VOUCHER FOR RESCHEDULING.

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CUSTOMERS WHO FAIL TO SHOW UP AT THE DESIGNATED TIME OR ARRIVE LATE AND MISS THE SAFETY BRIEFING WILL FORFEIT THEIR PAYMENT WITH NO REFUND OR RESCHEDULE VOUCHER ISSUED.

 

BOOKING AND GIFT VOUCHER REQUIREMENTS

 

SURFERS PARASAILING REQUIRES PAYMENT IN FULL AT THE TIME OF BOOKING. BOOKINGS WITHOUT FULL PAYMENT CANNOT BE GUARANTEED.

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VOUCHERS ARE NON-REFUNDABLE, NOT TRANSFERABLE, AND NOT REDEEMABLE FOR CASH.

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ONCE A BOOKING IS MADE USING A GIFT VOUCHER, IT IS A CONFIRMED BOOKING. IF THE CANCELLATION PROCESS OF 48 HOURS NOTICE (PEAK SEASON) OR 24 HOURS NOTICE (STANDARD) HAS NOT BEEN MET, THE GIFT VOUCHER WILL BE FORFEITED AND WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES.

 

LIMITATION OF LIABILITY AND RIDER RESPONSIBILITY

 

ALL RIDERS UNDERSTAND AND AGREE THAT SURFERS PARASAILING WILL NOT BE HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE TO PERSONAL BELONGINGS (INCLUDING CAMERAS, PHONES, SUNGLASSES, ETC.), INJURY, OR DEATH.

PASSENGERS TAKE FULL RESPONSIBILITY FOR THEIR OWN ACTIONS WHILST UNDERTAKING ALL TOURS. 

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