SURFERS PARASAILING: FREQUENTLY ASKED QUESTIONS (FAQ)

 

 

BOOKING AND TOUR DETAILS

 

Q: HOW DO I BOOK MY SURFERS PARASAILING EXPERIENCE?

A: RESERVATIONS ARE HIGHLY RECOMMENDED, ESPECIALLY FOR WEEKENDS AND PEAK SEASON (DECEMBER-JANUARY), DUE TO LIMITED SPACE. YOU CAN BOOK ONLINE VIA OUR WEBSITE OR CALL OUR OFFICE DIRECTLY. FULL PAYMENT IS REQUIRED AT THE TIME OF BOOKING TO GUARANTEE YOUR SPOT.

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Q: WHERE DOES SURFERS PARASAILING OPERATE?

A: WE OPERATE ON THE BEAUTIFUL GOLD COAST, PROVIDING YOU WITH BREATHTAKING VIEWS OF THE SURFERS PARADISE SKYLINE AND COASTLINE FROM 350 FEET IN THE AIR. OUR CHECK-IN LOCATION IS NEAR PARADISE POINT, QLD.

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Q: HOW LONG IS THE PARASAILING EXPERIENCE?

A: THE ENTIRE TOUR DURATION ON THE WATER, INCLUDING THE SAFETY BRIEFING, HARNESSING, AND WAITING FOR OTHER PASSENGERS TO FLY, IS TYPICALLY 1 TO 1.5 HOURS. YOU WILL RECEIVE APPROXIMATELY 10 MINUTES OF EXHILARATING FLIGHT TIME.

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Q: CAN WE GO UP AS A GROUP (TANDEM OR TRIPLE FLIGHT)?

A: YES! WE OFFER SOLO, TANDEM (TWO PEOPLE), AND TRIPLE (THREE PEOPLE) FLIGHTS. ALL FLIGHT CONFIGURATIONS ARE SUBJECT TO THE CAPTAIN'S DISCRETION BASED ON CURRENT WEIGHT AND WIND CONDITIONS TO ENSURE MAXIMUM SAFETY.

 

SAFETY, HEALTH AND RESTRICTIONS

 

Q: IS PARASAILING SAFE?

A: YES. SAFETY IS OUR TOP PRIORITY. WE USE A STATE-OF-THE-ART WINCH SYSTEM FOR SAFE TAKE-OFF AND LANDING DIRECTLY FROM THE BOAT'S DECK. OUR TOUR GUIDES HAVE EXTENSIVE EXPERIENCE. ALL PASSENGERS RECEIVE A COMPREHENSIVE SAFETY BRIEFING BEFORE DEPARTURE AND MUST WEAR AUSTRALIAN STANDARDS APPROVED LIFE JACKETS.

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Q: ARE THERE ANY AGE RESTRICTIONS FOR PARASAILING?

A: YES. THE MINIMUM AGE TO PARASAIL IS 8 YEARS OLD. CHILDREN AGED 8 TO 17 MUST BE ACCOMPANIED BY A PARENT OR LEGAL GUARDIAN ON THE BOAT WHO MUST SIGN THE LIABILITY WAIVER ON THEIR BEHALF.

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Q: WHAT IS THE WEIGHT LIMIT FOR PARASAILING?

A: THE MAXIMUM COMBINED WEIGHT FOR ANY FLIGHT (TANDEM OR TRIPLE) MUST NOT EXCEED 200 KG (APPROXIMATELY 440 LBS). INDIVIDUAL AND COMBINED WEIGHT LIMITS ARE STRICTLY DETERMINED BY THE CAPTAIN ON THE DAY OF YOUR FLIGHT BASED ON CURRENT WIND AND WEATHER CONDITIONS FOR YOUR SAFETY. THIS LIMIT MAY BE LOWERED IF WINDS ARE STRONG.

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Q: ARE THERE ANY MEDICAL OR HEALTH RESTRICTIONS?

A: YES. PARASAILING IS NOT SUITABLE FOR ANYONE WHO IS PREGNANT. WE STRONGLY ADVISE AGAINST RIDING IF YOU HAVE PRE-EXISTING NECK, BACK, SHOULDER, OR HEART CONDITIONS, OR ANY MEDICAL CONDITION THAT COULD BE AGGRAVATED BY A JERK OR BUMP. YOU MUST DISCLOSE ALL MEDICAL CONDITIONS PRIOR TO RIDING.

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Q: DO I NEED TO SPEAK ENGLISH FLUENTLY?

A: YES. FOR SAFETY REASONS, ALL RIDERS MUST SPEAK AND UNDERSTAND ENGLISH FLUENTLY TO ENSURE THEY COMPREHEND CRITICAL INSTRUCTIONS GIVEN DURING THE SAFETY BRIEFING AND BY THE CREW WHILE ONBOARD.

 

THE FLIGHT EXPERIENCE

 

Q: DO WE TAKE OFF FROM OR LAND IN THE WATER?

A: NO. YOUR TAKE-OFF AND LANDING WILL BE GENTLE AND SLOW, DIRECTLY FROM THE BOAT’S DECK USING OUR ADVANCED WINCH SYSTEM.

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Q: WILL I GET WET DURING THE FLIGHT?

A: IT IS COMPLETELY UP TO YOU! GENERALLY, NO. YOU CAN CHOOSE TO STAY COMPLETELY DRY. IF YOU WISH, THE CAPTAIN CAN PERFORM A CONTROLLED LOW-DESCENT FOR A FOOT-DIP INTO THE WATER, CONDITIONS PERMITTING. JUST LET THE CREW KNOW YOUR PREFERENCE.

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Q: WHAT VIEWS CAN I EXPECT FROM 350 FEET?

A: YOU WILL GET UNPARALLELED, PANORAMIC VIEWS OF THE ENTIRE GOLD COAST, INCLUDING THE SURFERS PARADISE SKYLINE, THE BEAUTIFUL BROADWATER, AND THE HINTERLAND. KEEP AN EYE OUT FOR LOCAL WILDLIFE, AS WE OFTEN SPOT DOLPHINS, TURTLES, AND DUGONGS.

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Q: CAN I BRING OBSERVERS ON THE BOAT?

A: OBSERVERS (NON-FLYING PASSENGERS) ARE WELCOME ON A SPACE AVAILABLE BASIS ONLY, AND A SEATING FEE MAY APPLY. PRIORITY IS ALWAYS GIVEN TO PAYING FLYERS. PLEASE CALL AHEAD TO CHECK OBSERVER AVAILABILITY FOR YOUR CHOSEN TIME SLOT.

 

CANCELLATIONS AND WHAT TO WEAR

 

Q: WHAT HAPPENS IF THE WEATHER IS BAD?

A: SURFERS PARASAILING OPERATES ONLY IN SAFE WEATHER CONDITIONS. IF YOUR TOUR IS CANCELLED AT SHORT NOTICE DUE TO UNSAFE WIND, THUNDERSTORM, OR OCEAN CONDITIONS, WE WILL CONTACT YOU TO RESCHEDULE YOUR BOOKING. IF RESCHEDULING IS NOT POSSIBLE, YOU WILL RECEIVE A FULL REFUND.

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Q: WHAT IS YOUR CANCELLATION POLICY IF I NEED TO CHANGE MY BOOKING?

A: WE REQUIRE A MINIMUM OF 24 HOURS NOTICE FOR ANY CHANGES. PEAK SEASON BOOKINGS (DECEMBER 26 TO JANUARY 31) REQUIRE 48 HOURS NOTICE. LATE CANCELLATIONS OR NO-SHOWS ARE NON-REFUNDABLE AND FORFEIT THE FULL PAYMENT. CHANGES MADE WITH SUFFICIENT NOTICE WILL RECEIVE A VOUCHER FOR RESCHEDULING.

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Q: WHAT SHOULD I WEAR OR BRING FOR MY PARASAILING FLIGHT?

A: WEAR COMFORTABLE CLOTHING SUITABLE FOR THE WEATHER, OR SWIMMERS IF YOU OPT FOR A FOOT DIP. BRING SUNSCREEN, A SECURE HAT (WHICH MUST BE REMOVED DURING FLIGHT), AND SUNGLASSES. WE RECOMMEND LEAVING VALUABLES, ESPECIALLY PHONES AND CAMERAS, IN OUR SECURE OFFICE OR ACCOMMODATION, AS WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO PERSONAL BELONGINGS ON THE BOAT.